Got Questions?

Your CX Coach will work with you to:

  • Create great customer experiences
  • Build your CX capabilities
  • Win needed support
  • Evolve your organization's culture
  • Help you realize results

Focus With Variety

CX COACH offers a variety of formats so that you and your team get what you want in the way that fits your needs best. 

Your CX Coaches are skilled at pinpointing issues, overcoming roadblocks, and helping you create alignment. If you're clear, everyone else get focused and get to work!

talk with a CX coach

Services

1:1

CX Coach, 1:1 coaching

 Just you and me. First, we get to know each other and frame up your goals (no charge). Then, we get to work! Our Coaches will bring as much-or as little-structure as you like.  

Small Group

CX Coach, small group coaching

Regular sessions with your team help build alignment and speed progress toward shared goals. Your Coach will put special emphasis on accountability and design thinking. 

Mixed Group

CX Coach, mixed group coaching

Join a cohort of non-competing CX leaders who want to grow their skills and expand their knowledge. Field trips are often used to accelerate learning.

On-Site Workshops

CX Coach, on-site workshops

Get the benefits of targeted coaching for a team or group at your choice of venue (at work or somewhere fun). Workshops are carefully designed to make progress and inform decisions.

Undercover

CX Coach, undercover field trips

 You and a Coach (and your teams) visit the front-line at your (and your competitors') businesses. You assess first-hand the service, the experience, as well as operations. The insights flow into journey maps and your CX strategy.

Mastery

CX Coach, mastery level coaching

A year-long program with specific learning objectives and practical application in the workplace of what you learn. This is a bi-monthly engagement with on-site options. 


Focused on CX

CX Strategy

Customer and Employee Experience Strategy, Organizational Alignment, Idea-to-Done (Accelerated Innovation), Competitor Analysis, Business Plans, Operating Plans

Customer Understanding

Voice of the Customer, Customer Insight, Understanding, Real-Time Research, Crowd-Sourced Research, Expert Panels, Competitor Shopping, Undercover Visits

Organizational Adoption

Organizational Adoption and Accountability, Stakeholder Alignment, Internal Communications, Training, Internal and External Influencer Programs, Design Thinking

Experience Design

Customer and Employee Experience Design and Improvement, Innovation Management, Journey Maps, Personas, Business Design, Stakeholder Diagrams, Experience Prototyping

Customer-Centric Culture

Cultural Architecting, Brand Standards, Values-Based Management, Adaptive Enterprise Design, Customer Councils, Decision-Making Approaches, On-Boarding

Metrics

Metrics, Measurements, and ROI, Multi-Channel Approaches to Optimizing Experience and Costs, Opportunity Cost Analysis, Turning Data Into Stories, Progress Assessments

Focused On Your Success

Get Clear

How do I develop a vision? How do I make sure others 'get' it? How can I get others to follow my lead? How do I know what customers want?

Manage Change

How do I manage change? How do I decide what to change? What is the right amount to change at once? How do you maintain a change program?

Digital Transformation

How does digital transform the customer experience? What is the right thing to transform? How do you transform an entire company?

Manage Innovation

What should I innovate? How do I set up an innovation program? How should I decide what to pursue? How do I accelerate ideas?

Pitch + Present

How am I coming across? Is my message compelling? What should i emphasize? How much information should I share?

Communicate

Is the message clear enough? Who should I communicate with regularly? Which media should I use? Do I need permission before pressing send?

Your First 100 Days

How do I make sense of everything? What do I focus on first? What's most critical? How do I make a positive difference?

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Manage Up

How do I get things done with little or no budget? When do I ask for help? How can I encourage alignment with other departments and teams?

Manage Peers

What's the secret for getting everyone on the same page? How do I get people who don't work for me to do what's needed?

Brand Yourself

Do I need a personal brand? Inside only or outside too? What should I 'be' about? How do I get started? How loud is too loud?

Learn Strategically

What should I be learning in advance? What should I have my team learn? Do we have time to learn when we are so busy?

Empower Your Team

What authority should I give my team? How much control should I keep? Does everyone need the same level of empowerment?

TAKE THE NEXT STEP

CX Coaching can be powerful for you and your teams. Tighter focus, fewer obstacles, faster results. 

Please invest a half-hour to speak with one of our coaches to find out how we might work together.

get a free 25-minute chat