mike wittenstein

CX Executive, 35k hours

Mike has run 5 professional service practices in the last 25 years and consulted with over 500 clients on 700 projects in 24 countries. One of the pioneers of customer experience, Mike opened IBM Global Services' first customer experience practice in 1999.

Style

Approachable. Inspiring. Creative. Patient. 

If you want to work with someone who can guide you to your own next level while making you feel like the smartest one in the room, consider Mike as your Coach. He knows when to be patient and when to push. He knows when to listen and when you need to learn. He sees patterns other often miss. Best of all, he can help you find and eliminate your blindspots. 

Outcome-Oriented

As a Design Thinker, Mike knows that to make experiences better, everyone has to be better off. He can teach you how to include your clients', your employees', and your shareholders' thinking in your customer experience strategies and designs. 


He believes that the best designs bring more value to everyone. So, he coaches using this thinking framework  in his coaching engagements. It includes:


  • A Reason for Being
  • Clear Communications
  • Governance Principles
  • Brand Definition
  • Experience Design
  • Story
  • and More

By guiding you to clarity about the big picture and the details, Mike helps you win buy-in, begin the necessary culture change, and succeed with adoption. 


book a free call with mike

select clients

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Professional Credentials

CCXP

CCXP, certified customer experience professional

Certified Customer Experience Executive

Issued by the Customer Experience Professionals Association (www.cxpa.org)

CMC

cmc, certified management consultant

Certified Management Consultant

Issued by the Institute of Management Consultants (www.imcusa.org)

CSP

csp, certified speaking professional

Certified Speaking Professional

Issued by the National Speakers Association (www.nsaspeaker.org)