This eBook was written specifically for CX leaders

For a London conference in 2013, Mike Wittenstein, Martin van Krimpen, and Michelle Romanica created this guide for new CX leaders and managers. This "First 100 Days" eBook contains getting started guides, planning tools, strategy frameworks, design and workshop tools, learning modules and scripts.  While there's a great deal of information inside, we believe that you will benefit greatly from having a CX Coach as your guide. Enjoy the read ;-)

your first 100 days

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